Privacy Policy

1. Who We Are

Nested Loft & Extensions

London, United Kingdom

Email: info@nestedlofts.org.uk
Phone: 0203 039 3055

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

• Name
• Email address
• Phone number
• Property address
• Project details
• Architectural drawings or documents
• Any information submitted through contact forms, WhatsApp, email, or phone calls

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations and estimates
• Arrange surveys and consultations
• Deliver loft conversion and extension services
• Improve our website and customer experience
• Communicate with you about your project
• Comply with legal obligations
• Prevent fraud or misuse of our website

We only collect information that is relevant and necessary for our services.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent
• Contractual necessity
• Legitimate business interests
• Legal obligations

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Architects
• Structural engineers
• Surveyors
• Building control providers
• Trusted subcontractors
• IT and website service providers
• Legal or regulatory authorities where required by law

All third parties are expected to respect the security of your personal data.

6. Data Storage & Security

We take reasonable security measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

Your information may be stored securely using password-protected systems and encrypted services where appropriate.

7. How Long We Keep Your Data

We only retain personal information for as long as necessary to:

• Provide our services
• Meet legal and accounting requirements
• Resolve disputes
• Maintain business records

When no longer required, your data will be securely deleted.

8. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies may include:

• Essential website cookies
• Analytics cookies
• Performance cookies

You can control or disable cookies through your browser settings.

9. Analytics & Third-Party Services

We may use third-party tools such as:

• Google Analytics
• Meta/Facebook Pixel
• WhatsApp
• Website hosting providers

These services may collect anonymised usage data in accordance with their own privacy policies.

10. WhatsApp Communication

If you contact us via WhatsApp, your communication will also be subject to WhatsApp’s own privacy policies and security practices.

Please avoid sending sensitive financial or confidential information through messaging platforms.

11. Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

To exercise any of these rights, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Nested Loft & Extensions

London, United Kingdom

Email: info@nestedlofts.org.uk